Large Scale Cultural Transformation

Global Pharmaceutical Firm


A newly appointed CIO of a global pharmaceutical firm was committed to transform the IT organization from a group of highly independent, siloed country entities to one IT organization, aligned on a common vision and able to innovate and collaborate powerfully. Specifically, SDI:

  1. Designed the structure for transformation and the roll out of a large-scale change process that allowed the new culture to unfold and cascade from a small senior team through the entire organization.
  2. Provided the consulting support to the CIO to design and enroll a team of senior managers from across eastern and western Europe to not just passively agree to, but fully commit to personally bring the leadership necessary to generate this kind of profound cultural shift.
  3. Transferred our advanced methodology to this leadership team to equip them with the necessary tools for moving the current culture from its siloed state to a unified culture.
  4. Enrolled a strong cadre of middle managers in an authentic stand for this new culture, and equipped them to coach a larger group of opinion leaders among the rank and file in seeding the whole organization in SDI’s advanced methodology for high performance.

Results Our Client Produced

  • Surpassed off-shoring target of 400 FTEs in India, which would not have been possible without the new culture and associated practices in collaboration and innovation. The program drove over $25M of productivity gains while maintaining high morale.
  • Drastically simplified key intranet process, saving $11M.
  • Reorganized ERP organization to leverage synergy between Finance and Operations, freeing up time and energy.
  • Created compelling vision for IT and communicated it to the organization in a way that built commitment, not just compliance.
  • Designed and implemented a global governance process that enabled the organization to achieve the efficiencies available from a strong central organization with the flexibility needed by the regional teams.
  • Created an IT Professional of the Future program that provides the continuous education and management support to enable associates to develop themselves for higher value roles, as more commodity type roles are outsourced.
  • The team leading this culture transformation was acknowledged by winning the annual global award to the team that best exhibited outstanding teamwork, innovation, customer focus, and business impact.